Service Now

This course will prepare you to:

• Explain the architecture of the Service Now.
• Configure and use new functionalities in Service Now Concepts.

• Functional, Administrators and Implementers
• Any Programmers
• DataBase developers/administrators
• Testing professionals
• Enterprise Resource Planning professionals
• Customer relationship Management professionals
• Business Intelligence professionals
• Business Process Management professionals
• Middleware TL consultants professionals
• Any degree Fresher’s
• HP Service managers professionals
• BMC Remedy Professionals
• Computer Associates Service Desk Managers Professionals
• IBM Smart Cloud Desk Engineers Professionals
• ITSM/ITIL Professionals
• Ticketing TL Professionals
• Business Analyst/System analyst

• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases

• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner

• Creating Application, module
• Creating table
• Personalizing form and table layout
• Creating Section,
• View
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists

• Creating an update set
• Merge update set
• Retrieve Update set in another instance

• Workflow editor and workflow scripts
• Workflow activities and workflow context
• Workflow stages, transitions

• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items

• Data sources,
• XML import
• Transform maps,
• Scheduled data import
• Import sets
• Transform scripts
• Data load automation

• Creating groups
• Users and Departments
• Concept of delegation
• Customizing user profile
• Roles & group membership
• Fetch detail of logged in user

• Defining a Template
• Define notification
• Email logs
• Introduction to SMTP and POP mail servers
• Trigger email on event

• SLA Definitions
• SLA Properties
• Attach SLA to tasks
• Create schedule and child schedule

• Introduction to scheduled jobs
• Scheduled Job log
• Scheduled reports

• Create Read, Write and Create ACL on table and field level
• Debug ACLS
• Write ACL Scripts
• Concept of privileged system admin

• Creating site, page
• Dynamic content block
• Define Header, theme, style sheet
• Creating UI page, UI macros

• Introduction to web services
• SOAP Messages

• Personalize users
• Debugging Business Rule
• Debugging ACL
• Background scripts

Practice Test and Interview Questions