Service Now

Sapphire Global Service Now Training makes you an expert in using Service Now concepts. Enroll now for Service Now online training and get through the concepts of data, by utilizing the internal memory for storing a working set.


Sapphire Global Service Now Training makes you an expert in using Service Now concepts. Enroll now for Service Now online training and get through the concepts of data, by utilizing the internal memory for storing a working set.

Training Options

Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert


  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

  • Explain the architecture of the Service Now.
  • Configure and use new functionalities in Service Now Concepts.
  • Functional, Administrators and Implementers
  • Any Programmers
  • DataBase developers/administrators
  • Testing professionals
  • Enterprise Resource Planning professionals
  • Customer relationship Management professionals
  • Business Intelligence professionals
  • Business Process Management professionals
  • Middleware TL consultants professionals
  • Any degree Fresher’s
  • HP Service managers professionals
  • BMC Remedy Professionals
  • Computer Associates Service Desk Managers Professionals
  • IBM Smart Cloud Desk Engineers Professionals
  • ITSM/ITIL Professionals
  • Ticketing TL Professionals
  • Business Analyst/System analyst
Introduction to Service Now
  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases
Customize Homepage
  • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner
Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance
Creating workflow
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
Service catalog management
  • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
Importing data in Service Now
  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation
User Administration
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
Email Notification
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event
Create SLA &Schedule
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule
Scheduled Jobs
  • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports
Access Control List
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin
Content Management (CMS)
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros
Introduction to Web service
  • Introduction to web services
  • SOAP Messages
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts
Practice Test and Interview Questions

Practice Test and Interview Questions

Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS


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