This course will prepare you to: Explain the architecture of the Salesforce Configure and use new functionalities in Salesforce Administration Use the standard Salesforce Administration Sub Modules designed for CRM

Import new records using import wizards Update existing records with the data loader Keep records up to date with Data.com and social accounts and contacts Mass transfer records between users Back up data with a weekly export Mass delete records

Manage email administration Set up workflow rules and Process Builder Automate leads and cases

Salesforce Administration

Sapphire Global Salesforce Training makes you an expert in using Salesforce and Administration concepts. Enroll now for Salesforce online training and get through the concepts of CRM, by utilizing the internal memory for storing a working set. Sapphire Global introduces all the key concepts in Salesforce Administration to help the learner gain more knowledge. Enroll & Become a Salesforce Administration Consultant.

Overview

Training Options

INSTRUCTOR LEAD LIVE TRAINING
Rs. 35,000

Live Instructor Online training by Certified & industry expert Trainers
24/7 One Demand Dedicated Server for Hands on Practice.
Flexibility to attend the class at your convenient time.
Earn a Skill Certificate
Professional Resume Preparation end of the trading period.
Plus 45 Days of flexible access e- learning.

CORPORATE TRAINING

Customized Learning delivery model.
Our training practice are perfectly blended with options for effective live instructor lead hands on training.
Training need analysis.
Our Corporate training services are easy accessibility of LMS ( learning Management System ) online or offline – anytime, anywhere, on any of your devices.
24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

Explain the architecture of the Salesforce
Configure and use new functionalities in Salesforce Administration
Use the standard Salesforce Administration Sub Modules designed for CRM

Getting Around the App

Understand the data model and navigation
Find answers in Help & Training

Getting Your Organization Ready for Users

Set up the company profile
Configure the user interface
Set up activities and calendars
Configure search settings
Set up Chatter

Setting Up and Managing Users

Manage user profiles
Create and manage users
Troubleshoot user login issues
Understand SalesforceA capabilities
Set up Chatter Free and Chatter external users
Understand Salesforce1 settings

Security and Data Access

Restrict logins
Determine object access
Set up record access
Manage record access with the role hierarchy
Deal with record access exceptions
Control access to events
Manage field-level security

Customization: Fields

Administer standard fields
Create new custom fields
Create selection fields: picklists and lookups
Create formula fields
Work with page layouts
Work with record types and business processes
Maintain data quality

Managing Data

Import new records using import wizards
Update existing records with the data loader
Keep records up to date with Data.com and social accounts and contacts
Mass transfer records between users
Back up data with a weekly export
Mass delete records

Reports and Dashboards

Run and modify reports
Create new reports with the report builder
Filter reports
Summarize report data with formulas and visual summaries
Print, export, and email reports
Build dashboards

Automation

Manage email administration
Set up workflow rules and Process Builder
Automate leads and cases

Managing the Support Process

For virtual classroom attendees, this content is delivered as an online module.
Automate the support process
Understand the the Salesforce Console
Enable collaboration in the Service Cloud
Analyze support data with reports and dashboards

Practice Test and Interview Questions

Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP