ITIL Training – Managing Across the Lifecycle ( MALC )

Sapphire Global ITIL Training makes you an expert in using ITIL and MALC concepts.


Sapphire Global ITIL Training makes you an expert in using ITIL and MALC concepts.

Training Options

Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert


  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum


ITIL – Managing Across the Lifecycle ( MALC )
Sapphire Global ITIL Training makes you an expert in using ITIL and MALC concepts.

Key features


This course will prepare you to:

  • Explain the architecture of the ITIL MALC component
  • Configure and use new functionalities in ITIL MALC
Key Concepts of the Service Lifecycle


Reviewing the strategic and managerial aspects of the service lifecycle
  • Designing, deploying and operating services end-to-end
  • Sharing knowledge across the lifecycle
  • Risk assessment and risk management
Service value across the lifecycle stages
  • Realizing business value in service operation
  • Supporting the service lifecycle with service measurements
Governance and Organization


Impacting service management with governance
  • The role of IT strategy in setting direction and policy
  • Ensuring appropriate governance
Organizational structure, skills and competence
  • Addressing the challenges of organizational development
  • Service provider types and service strategies
Implementing and Improving Service Management Capability


Service management capability
  • Identifying external and internal drivers
  • A service lifecycle approach to service strategy
Assessing service management
  • Performing evaluations for the service provision
  • Benchmarking to identify improvements
Enabling effective improvement
  • Applying improvement initiatives and the Deming Cycle
  • Key considerations for improvement
Communication and Stakeholder Management


Coordinating with the business and suppliers
  • Business relationship management
  • Stakeholder management
Ensuring effective communication
  • Service models for value creation
  • Communicating during the stages of the service lifecycle
Integrating Service Management Processes Across the Lifecycle


The impact of service strategy on lifecycle stages
  • Strategy management for IT services
  • Business relationship management
Analyzing service design
  • Coordinating design
  • Service catalog management
  • Availability management
  • Capacity management
Organizing for service transition
  • Transition planning and support
  • Change management and evaluation
Planning service operation
  • Event and incident management
  • Request fulfillment
Implementing continual service improvement
  • Designing service solutions
  • The seven-step improvement process
Managing Services Across the Service Lifecycle


Capturing customer and stakeholder needs
  • Identifying needs and requirements
  • Ensuring appropriate priority
Managing cross-lifecycle processes
  • Connecting service design, transition and operation with the Service Design Package (SDP)
  • Involving service transition in the early stages
  • Business users and stakeholders in service rehearsals
Balancing potential conflicts and competing issues
  • Implementing and improving services
  • Service Level Management (SLM)
  • Customer satisfaction surveys
  • Reviewing business trends and changed priorities
  • Challenges, critical success factors and risks


Types of measurements
  • Determining and using metrics
  • Metrics to validate, justify and direct
Designing measurement frameworks
  • Developing measurement methods and metrics
  • Monitoring and control systems
Practice Test and Interview Questions


Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS


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