ITIL – Intermediate ST

Sapphire Global ITIL ST Training makes you an expert in using ITIL and ST concepts.

Overview

Sapphire Global ITIL ST Training makes you an expert in using ITIL and ST concepts.

Training Options

INSTRUCTOR LEAD LIVE TRAINING
Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert

CORPORATE TRAINING

  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

  • Explain the architecture of the ITIL
  • Configure and use new functionalities in ITIL
Service Transition
  • Purpose and Objectives
  • Scope
  • Business Value
  • Context
  • Processes
Service Transition Principles
  • Policies
  • -Define and Implement a Formal Policy
  • - Implement All Changes to Services
  • - Adopt a Common Framework and Standards
  • - Maximize Reuse of Established Processes and Systems
  • - Align Plans with the Business Needs
  • - Establish and Maintain Relationships with Stakeholders
  • - Establish Effective Controls and Disciplines
  • - Provide Systems for Knowledge Transfer and Decision Support
  • - Plan Release Packages
  • - Anticipate and Manage Course Corrections
  • - Proactively Manage Resources Across Service Transition
  • - Ensure Early Involvement in the Service Lifecycle
  • - Provide Assurance of the Quality of the New or Changed Service
  • - Proactively Improve Quality During the Service Transition
  • Optimizing Performance
  • Inputs and Outputs by Lifecycle Stage
Transition Planning and Support
  • Purpose and Objectives
  • Scope of Transition Planning and Support
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Transition Planning and Support
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Service Asset and Configuration Management
  • Purpose and Objectives
  • Scope of Service Asset and Configuration Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Service Asset and Configuration Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Change Management
  • Purpose and Objectives
  • Scope of Change Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Change Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Change Evaluation
  • Purpose and Objectives
  • Scope of Change Evaluation
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Key Terminology
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Process Interfaces with Change Evaluation
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Release and Deployment Management
  • Purpose and Objectives
  • Scope of Release and Deployment Management
  • Business Value
  • Policies and Principles
  • Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Release and Deployment Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Service Validation and Testing
  • Purpose and Objectives
  • Scope of Service Validation and Testing
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Process Interfaces with Service Validation and Testing
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Knowledge Management
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Knowledge Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
Managing People and Organizing for ST
  • Managing Communications and Commitment
  • Managing Organizational and Stakeholder Change
  • Organizational Development
  • Functions
  • Organizational Context for Transitioning A Service
Technology and Implementation Considerations
  • Knowledge Management Tools
  • Collaboration
  • Configuration Management System
  • Integrated Approach to Service Transition Processes
  • Implementing Service Transition in a Virtual or Cloud Environment
Service Transition Challenges, Risks, and CSFs
  • Challenges
  • Risks
  • CSFs
  • External Factors
Practice Test and Interview Questions

 

Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS

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