Overview
Sapphire Global ITIL SOA Training makes you an expert in using ITIL and SOA concepts.
ITIL – Intermediate SOA
Sapphire Global ITIL SOA Training makes you an expert in using ITIL and SOA concepts.
Course Curriculum
Key features
This course will prepare you to:
- Explain the architecture of the ITIL SOA
- Configure and use new functionalities in ITIL SOA
ITIL Service Offerings and Agreements (SOA): Introduction and Overview
- The context in the service lifecycle of the SOA processes
- Strategy management for IT services
- Design coordination
Service Portfolio and Service Catalog Management
Principles of service portfolio management
- Relationship to the service catalog and service pipeline
- Thinking strategically
- Achieving customer focus
- Designing the service portfolio
- Allocating resources
- Linking business and IT services
Integrating the service catalog
- Purpose, goals and objectives
- Technical and business service catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a service catalog
Service Level Management (SLM)
Service level management goals
- The significance of SLM to the service lifecycle
- How SLM creates business value
- Analyzing and explaining the scope of the process
- Policies, principles and basic concepts of SLM
The service level management process
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Service improvement plans
- Monitoring service performance against SLAs
Demand and Supplier Management
Demand management
- Activity-based demand management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier management
- Analyzing the use of the supplier management process
- Process, scope and objectives
- Evaluating new suppliers
- Supplier categorization and maintenance of the supplier and contract database
- Ensuring supplier performance
- Contract management and administration
Financial Management for IT Services
How financial management contributes to the service lifecycle
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and charging
Principles of financial management
- Value to the business
- Building a business case
- Applying information management
- Generating and disseminating information
- Dealing with challenges and risks
Business Relationship Management (BRM)
- The purpose, objectives and scope of BRM
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
Roles and Responsibilities
- Service portfolio management
- Service catalog management
- Service level management
- Supplier manager
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to SOA
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
Practice Test and Interview Questions
Course Advisor
Course Advisor
R. Sreenatha Reddy
SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant
Professional Experience:
15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.
Specialized in SAP
- SAP FICO – Financial Accounting.
- SAP FSCM – Accounts Receivable
- SAP TRM – Treasury Management
- SAP BCS – Budget Control System
- SAP EC CS – Enterprise Controlling Consolidation System
- BOBJE – Dashboard Enhancement for MIS
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