ITIL – Intermediate RCV

Rated 5.00 out of 5 based on 10 customer ratings

Sapphire Global ITIL RCV Training makes you an expert in using ITIL and RCV concepts.


Sapphire Global ITIL RCV Training makes you an expert in using ITIL and RCV concepts.

Training Options

Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert


  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

  • Explain the architecture of the ITIL RCV component
  • Configure and use new functionalities in ITIL RCV
ITIL Release Control and Validation: Introduction and Overview
  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities
Core Release, Control and Validation (RCV) Processes


Change management
  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
Service Asset and Configuration Management (SACM)
  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities
Service Validation and Testing (SVT)
  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution
Release and Deployment Management (RDM)
  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality
Request Fulfillment and Change Evaluation


Analyzing how service requests should be handled
  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management
Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance
Knowledge Management (KM)
  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of KM using the DIKW structure
  • Describing the key steps of effective data and information management
Roles and Responsibilities
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation
Technology and Implementation Considerations
  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • Implementing service management technologies
Practice Test and Interview Questions


Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS

10 reviews for ITIL – Intermediate RCV

  1. Rated 5 out of 5

    Harmanjit singh gill

    Very Good institute and faculty very friendly to clear all doubts during course learning tenure

  2. Rated 5 out of 5

    Elayaraj Krishnan

    Its a very good institute.I did ITIL – Intermediate RCV, a very good platform and training too

  3. Rated 5 out of 5

    Manisha r pallat

    its very good experience i have got from Sapphire Global institute. its one of the good institute to technical studies

  4. Rated 5 out of 5

    Hashmath m

    It was a good being a part of ria institution…got well trained in ITIL – Intermediate RCV…

  5. Rated 5 out of 5

    Sunil kumar k

    I completed my ITIL – Intermediate RCV course from Sapphire Global institute . The teaching is good and the environment is also good to study.

  6. Rated 5 out of 5

    Nikhil Kulkarni

    I attended advance ITIL – Intermediate RCV here and the faculty is very good.

  7. Rated 5 out of 5


    The coaching was good…and the modules were taught accordingly

  8. Rated 5 out of 5

    Lois Thapa

    A best coaching center for ITIL – Intermediate RCVl and still many other courses.

  9. Rated 5 out of 5


    Here faculties, ITIL – Intermediate RCV, systems are very nice.iam proud joined to here.

  10. Rated 5 out of 5

    Santhosh melvin

    I have done My ITIL – Intermediate RCV. Its Very useful for me.

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