ITIL – Intermediate PPO

Rated 5.00 out of 5 based on 10 customer ratings

Sapphire Global ITIL PPO Training makes you an expert in using ITIL and PPO concepts.


Sapphire Global ITIL PPO Training makes you an expert in using ITIL and PPO concepts.

Training Options

Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert


  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

  • Explain the architecture of the ITIL PPO component
  • Configure and use new functionalities in IYIL PPO
ITIL Planning, Protection and Optimization (PPO): Introduction and Overview
  • PPO in the context of the service lifecycle
  • Service optimization
  • Service design basics
  • The role of design coordination within PPO
Capacity Management

Demo Content

Basic concepts
  • Purpose, goals and objectives of capacity management
  • Methods and techniques
  • Capacity management, principles and basic concepts
Capacity management activities
  • Conducting capacity management for quality assurance
  • The capacity management information system
  • Meeting cost and time constraints
Availability Management

Demo Content

Scope of availability management
  • Purpose and objectives
  • Availability management in relation to PPO
  • Enabling availability management
  • How availability management creates business value
Concepts and activities
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Demonstrating the efficiency and effectiveness of successful availability management
IT Service Continuity Management (ITSCM)

Demo Content

ITSCM to generate business value
  • Illustrating the main activities
  • Initiation
  • Requirements and strategy
  • Implementation
  • Ongoing operation
Primary activities
  • Policies and principles
  • Ensuring quality assurance when introducing services through effective ITSCM
  • Managing risks
  • Planning for recovery
  • Challenges and critical success factors
Information Security Management (ISM)
  • Overview of ISM
  • Analyzing how ISM contributes to quality assurance for new services
  • How ISM generates business value
  • Aligning IT security with business security
Key activities for ISM implementation
  • Methods and techniques
  • Ensuring confidentiality, integrity and availability
  • Key metrics to measure success
  • Challenges and risks of ISM
Demand Management


Purpose of demand management

  • Scope and objectives
  • Service strategy and demand management
  • Coupling capacity with demand
Identifying demand management patterns
  • Activities, methods and techniques
  • Influencing customer demand
  • Managing demand for service
  • Demand management techniques
Roles and Responsibilities
  • Defining the key roles for executing each process step
  • Process manager and process practitioner
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to PPO
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Designing technology architecture
  • Considerations for planning and implementing service management technologies
Practice Test and Interview Questions

Demo Content

Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS

10 reviews for ITIL – Intermediate PPO

  1. Rated 5 out of 5

    Ilyas ameer

    I have successfully completed ITIL – Intermediate PPO inSapphire Global Whitefield Sigma Tech Park , I would like to thanks my faculty for giving me nice teaching, Thanks Sapphir Global

  2. Rated 5 out of 5

    Ankita basu

    I have joined here for ITIL – Intermediate PPO it’s really a very good institute thank you..

  3. Rated 5 out of 5

    Srilakshmi k

    It was a good institutions they thought me very well the course which I did hear was very usefully for me

  4. Rated 5 out of 5

    Rajesh bhakta

    Nice place thanks Sapphire Global.

  5. Rated 5 out of 5

    Dhirendra kumar thakur

    I have completed ITIL – Intermediate PPO course recently, good teaching, and great experience to learn different concepts!!

  6. Rated 5 out of 5

    Sheela naveen

    “Good Experience at Sapphire Global training institute …
    I have learned ITIL – Intermediate PPO here and it is great experience to learn here ..”

  7. Rated 5 out of 5

    Balaji mahesh

    Institute is good…..teaching system also nice..

  8. Rated 5 out of 5

    Jasneet singh mehta

    I had a good experience and the maam who trained me for ITIL – Intermediate PPO was very supportive

  9. Rated 5 out of 5

    Bharath shetty

    Best place to learn ITIL – Intermediate PPO course,thought by Trainer, good environment to learn all courses.

  10. Rated 5 out of 5

    Karun kanakeswar

    Good institute specially for freshers co operative staff

Add a review

Your email address will not be published. Required fields are marked *