Overview
Sapphire Global ITIL PPO Training makes you an expert in using ITIL and PPO concepts.
ITIL – Intermediate PPO
Sapphire Global ITIL PPO Training makes you an expert in using ITIL and PPO concepts.
Course Curriculum
Key features
This course will prepare you to:
- Explain the architecture of the ITIL PPO component
- Configure and use new functionalities in IYIL PPO
ITIL Planning, Protection and Optimization (PPO): Introduction and Overview
- PPO in the context of the service lifecycle
- Service optimization
- Service design basics
- The role of design coordination within PPO
Capacity Management
Demo Content
Basic concepts
- Purpose, goals and objectives of capacity management
- Methods and techniques
- Capacity management, principles and basic concepts
Capacity management activities
- Conducting capacity management for quality assurance
- The capacity management information system
- Meeting cost and time constraints
Availability Management
Demo Content
Scope of availability management
- Purpose and objectives
- Availability management in relation to PPO
- Enabling availability management
- How availability management creates business value
Concepts and activities
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
- Demonstrating the efficiency and effectiveness of successful availability management
IT Service Continuity Management (ITSCM)
Demo Content
ITSCM to generate business value
- Illustrating the main activities
- Initiation
- Requirements and strategy
- Implementation
- Ongoing operation
Primary activities
- Policies and principles
- Ensuring quality assurance when introducing services through effective ITSCM
- Managing risks
- Planning for recovery
- Challenges and critical success factors
Information Security Management (ISM)
- Overview of ISM
- Analyzing how ISM contributes to quality assurance for new services
- How ISM generates business value
- Aligning IT security with business security
Key activities for ISM implementation
- Methods and techniques
- Ensuring confidentiality, integrity and availability
- Key metrics to measure success
- Challenges and risks of ISM
Demand Management
Purpose of demand management
- Scope and objectives
- Service strategy and demand management
- Coupling capacity with demand
Identifying demand management patterns
- Activities, methods and techniques
- Influencing customer demand
- Managing demand for service
- Demand management techniques
Roles and Responsibilities
- Defining the key roles for executing each process step
- Process manager and process practitioner
- Capacity management
- Availability management
- IT service continuity management
- Information security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to PPO
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Designing technology architecture
- Considerations for planning and implementing service management technologies
Practice Test and Interview Questions
Demo Content
Course Advisor
Course Advisor
R. Sreenatha Reddy
SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant
Professional Experience:
15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.
Specialized in SAP
- SAP FICO – Financial Accounting.
- SAP FSCM – Accounts Receivable
- SAP TRM – Treasury Management
- SAP BCS – Budget Control System
- SAP EC CS – Enterprise Controlling Consolidation System
- BOBJE – Dashboard Enhancement for MIS
Ilyas ameer –
I have successfully completed ITIL – Intermediate PPO inSapphire Global Whitefield Sigma Tech Park , I would like to thanks my faculty for giving me nice teaching, Thanks Sapphir Global
Ankita basu –
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Srilakshmi k –
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Rajesh bhakta –
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Dhirendra kumar thakur –
I have completed ITIL – Intermediate PPO course recently, good teaching, and great experience to learn different concepts!!
Sheela naveen –
“Good Experience at Sapphire Global training institute …
I have learned ITIL – Intermediate PPO here and it is great experience to learn here ..”
Balaji mahesh –
Institute is good…..teaching system also nice..
Jasneet singh mehta –
I had a good experience and the maam who trained me for ITIL – Intermediate PPO was very supportive
Bharath shetty –
Best place to learn ITIL – Intermediate PPO course,thought by Trainer, good environment to learn all courses.
Karun kanakeswar –
Good institute specially for freshers co operative staff