Overview
Sapphire Global ITIL CSI Training makes you an expert in using ITIL and CSI concepts.
Course Curriculum
Key features
This course will prepare you to:
- Explain the architecture of the ITIL CSI component
- Configure and use new functionalities in ITIL CSI
CONTINUAL SERVICE IMPROVEMENT CERTIFICATE
- Target Candidate
- Prerequisite Entry Criteria
- Eligibility for Examination
Syllabus at a Glance
- Introduction to continual service improvement
- Continual service improvement principles
- Continual service improvement process
- Continual service improvement methods and techniques
- Organizing for continual service improvement
- Technology considerations
- Implementing continual service improvement
- Challenges, critical success factors and risks
Qualification Learning Objectives
Qualification Learning Objectives
Level of Difficulty
Continual Service Improvement Syllabus
- Lecture and Exercises
- Format of the Examination
- Trainer Qualification Criteria
- Approved Delivery Structure
- Terminology List
Practice Test and Interview Questions
Practice Test and Interview Questions
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Good place for trainging in Sapphire Global Whitefield Sigma Tech Park
Mukund m –
I have completed tally erp9 course it.s good coaching center mam will be very supportive to me I will be satisfied with this course
Anitha –
“ITIL – Intermediate CSI
it was good for me and learn a lot from this institute..”
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