ITIL – Intermediate CSI

Rated 5.00 out of 5 based on 10 customer ratings

Sapphire Global ITIL CSI Training makes you an expert in using ITIL and CSI concepts.


Sapphire Global ITIL CSI Training makes you an expert in using ITIL and CSI concepts.

Training Options

Rs. 35,000

  • Live Instructor Online training by Certified & industry expert Trainers
  • 24/7 One Demand Dedicated Server for Hands on Practice.
  • Flexibility to attend the class at your convenient time.
  • Earn a Skill Certificate
  • Professional Resume Preparation end of the trading period. 
  • Plus 45 Days of flexible access e-learning.
Make me an Expert


  • Customized Learning delivery model.
  • Our training practice are perfectly blended with options for effective live instructor lead hands on training.
  • Training need analysis.
  • Our Corporate training services are easy accessibility of LMS ( Learning Management System ) online or offline – anytime, anywhere, on any of your devices.
  • 24/7 learner assistance and Support

Course Curriculum

Key features

This course will prepare you to:

  • Explain the architecture of the ITIL CSI component
  • Configure and use new functionalities in ITIL CSI
  • Target Candidate
  • Prerequisite Entry Criteria
  • Eligibility for Examination
Syllabus at a Glance
  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks
Qualification Learning Objectives

Qualification Learning Objectives

Level of Difficulty

Level of Difficulty

Continual Service Improvement Syllabus
  • Lecture and Exercises
  • Format of the Examination
  • Trainer Qualification Criteria
  • Approved Delivery Structure
  • Terminology List
Practice Test and Interview Questions

Practice Test and Interview Questions

Course Advisor

Course Advisor

R. Sreenatha Reddy

SAP FICO / FSCM / TRM / FM / S4HANA Functional Consultant

Professional Experience:

15+ years of Industry experience as Accountant, Consultant, Module Lead, worked on various IT Organizations like IBM/TCS/ITC infotech/SAP Labs across the globe.

Specialized in SAP

  • SAP FICO – Financial Accounting.
  • SAP FSCM – Accounts Receivable
  • SAP TRM – Treasury Management
  • SAP BCS – Budget Control System
  • SAP EC CS – Enterprise Controlling Consolidation System
  • BOBJE – Dashboard Enhancement for MIS

10 reviews for ITIL – Intermediate CSI

  1. Rated 5 out of 5

    Priyanka Sarkar

    Good place for trainging in Sapphire Global Whitefield Sigma Tech Park

  2. Rated 5 out of 5

    Mukund m

    I have completed tally erp9 course it.s good coaching center mam will be very supportive to me I will be satisfied with this course

  3. Rated 5 out of 5


    “ITIL – Intermediate CSI
    it was good for me and learn a lot from this institute..”

  4. Rated 5 out of 5

    Sumit senapati

    i had join Sapphire Global for ITIL – Intermediate CSI course it was good experience,

  5. Rated 5 out of 5

    Balu john maris

    Hi this is a very good institute for fresher to learn. I did my ITIL – Intermediate CSI course here it is very good learning .

  6. Rated 5 out of 5

    Sankara subramanian padmanabhan

    i had join Sapphire Global for ITIL – Intermediate CSI course it was good experience, teaches a lot of things with example about ITIL – Intermediate CSI.

  7. Rated 5 out of 5

    Puja sriramka

    “Got my ITIL – Intermediate CSI course done here, very good class with many interesting topics.
    Highly satisfied with the calss.”

  8. Rated 5 out of 5

    Joel martin

    I have done my ITIL – Intermediate CSI training in Sapphire Global Sigma Tech Park ,the training was very good…….thanks for his support.

  9. Rated 5 out of 5

    Rajiv vohra

    Good institute to study ITIL – Intermediate CSI..good trainers available at our convinient time.Recommend it for others

  10. Rated 5 out of 5

    Monica abrol

    Its really gud to learn ITIL – Intermediate CSI course in Sapphire Global institute .I recommend it for other’s to prefer this course

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