Course Curriculum
Unit 1 - Persuasion Techniques Skills for Negotiations
- Follow a proven structure for persuasion - DEFEATS
- Communicate professionally and persuasively in business situations
- Engage others by credibility, building rapport, asking pertinent questions, and listening
- Respond with confidence, clarity, and impact
- Deal effectively with difficult situations and conversations
- Use emotional controls to sustain success
- Plan for a persuasive presentation to over come barriers
Unit 2 - Persuasion and Negotiation in Business
- Circle of influence and circle of control
- Common pit falls
- Lateral thinking for a win win solution – engaging minds
- Confronting the problem and not the person
- Understanding my level of Acceptance during conflict using “Emotional Intelligence
Unit 3 - Conflict Resolution and Management
- Seeds of Conflict and how to mitigate them
- Art of Effective Listening
- Using Paraphrasing instead of Parroting
- Remove the negativity
- Awareness of our body postures, gestures, what we say and how we say it
- Confronting the problem and not the person
- Understanding my level of Acceptance during conflict using “Emotional Intelligence”
Unit 4 - The Planning Process
- Planning Process – Daily, Weekly, Monthly, Quarterly
- Time Management
- Follow-up Plan for Effective Monitoring
- Exercise: Affinity Procedure
- Monthly Project List Planning Process – Daily, Weekly, Monthly, Quarterly
- Time Management
- Follow-up Plan for Effective Monitoring
- Exercise: Affinity Procedure
- Monthly Project List
Unit 5 - Building Lasting Relationships
- Learn 13 Techniques to Build Rapport
- Understanding Human Relationship Values
- Strengthen Relationship Principles
- Gain Corporation Principles
- Principles for Managing Stress and Worry
- 6 traits of the 21st Century leader
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